Privacy policy

Last updated: February 8, 2026

Novaplaque operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the "Services"). Novaplaque is a store powered by Shopify, which allows us to provide the Services. This Privacy Policy outlines how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that allows you to be identified or that can reasonably be linked to you or another person. Personal information does not include data collected anonymously or made unidentifiable so that it cannot be linked to you. We may collect or process the following categories of personal information, including deductions made from this personal information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

  • Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account Information: Including your username, password, security questions, preferences, and settings.
  • Transaction Information: Including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Your Communications with Us: Including the information you include in your communications with us, such as when you submit an inquiry to customer service.
  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage Information: Including information about how you interact with the Services, such as how and when you access the Services or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You: Including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.
  • Automatically via the Services: Including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
  • From Our Service Providers: Including when we rely on them to implement certain technologies and when they collect or process your personal information on our behalf.
  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Provide, Customize, and Improve the Services: We use your personal information to provide the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items of interest, send you notifications related to your account, handle purchases, returns, exchanges, or other transactions, create and maintain your account, organize shipments, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services in a more relevant way.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or mail, and showing you online advertisements for products or services on the Services or on other websites, based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or intervene in cases of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
  • Communicate with You: We use your personal information to provide customer service, respond to your requests, offer efficient services, and maintain our business relationship with you.
  • Legal Purposes: We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or governmental agencies, to investigate or participate in civil proceedings, litigation, or other legal procedures, as well as to enforce our terms or policies or investigate potential violations of them.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, Service Providers, and Other Third Parties: Who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).
  • With Business and Marketing Partners: To provide you with marketing services and send you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When You Provide Us with Instruction: We will share certain information with third parties when you provide us with instruction, submit a request, or consent to such disclosure, such as when we ship products to you or through your use of social media widgets or login integrations.
  • With Our Affiliates or Within Our Group of Companies.
  • In the Context of a Business Transaction: Such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce our terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transferred and shared with Shopify, as well as third parties that may be located in countries other than the one where you reside, in order to provide and improve the Services. Additionally, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests for you to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights you may have, you can review Shopify’s consumer privacy policy. Depending on your place of residence, you can exercise certain rights relating to your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to third-party websites or other online platforms operated by third parties. If you follow links leading to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy policies and security practices as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of these third-party platforms without restrictions on their use by us or by a third party. Including these links does not in itself imply an endorsement of the content of these platforms, or of their owners or operators, unless otherwise stated on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information concerning children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the details below to request their removal. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as defined by applicable law) personal information concerning individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send may not be secured during transmission. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as the need to retain this information to manage your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may refuse your request within the limits allowed by law.

  • Right of Access/Right to Information: You may have the right to request access to the personal information we hold about you.
  • Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
  • Right to Rectification: You may have the right to request the rectification of inaccurate personal information we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
  • Communication Preferences Management: We may send you promotional emails. You can opt-out of receiving them at any time using the unsubscribe option included in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise these rights at the designated locations on the Services or by contacting us using the details below. To learn more about Shopify’s use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can consult: https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you granted them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits set by applicable law.

Complaints

If you wish to file a complaint regarding our processing of your personal information, please contact us using the details below. Depending on your place of residence, you may have the right to challenge our decision by contacting us using the details below or by filing a complaint with the competent data protection authority in your region.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or where applicable, any equivalent contract issued by the competent UK authority, unless the data transfer is made to a country recognized as offering an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +1 (438) 508-3437 or email us at contact@novaplaque.ca