Terms of service

OVERVIEW

Welcome to Novaplaque! The terms "we", "our", and "us" refer to Novaplaque. Novaplaque operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (the "Services"). Novaplaque uses the Shopify platform, which allows us to provide the Services.

The terms below, along with the policies referenced therein (the "Terms of Use" or "TOU"), describe your rights and responsibilities when using the Services.

Please read these Terms of Use carefully, as they contain important information about your legal rights, including warranty exclusions and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy here. If you do not agree with these Terms of Use or the Privacy Policy, you should not use or access our Services.

ARTICLE 1 - ACCESS AND ACCOUNT

By accepting these Terms of Use, you confirm that you have reached the legal age of majority in your state or province of residence and you give consent for your minor children to use the Services on the devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, up-to-date, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for the security of your account credentials and any activity related to your account. You are not authorized to transfer, sell, assign, or license your account to another person.

ARTICLE 2 - OUR PRODUCTS

We have made every effort to present our products and services faithfully in our online stores. However, please note that the colors or appearance of the products may differ from what appears on your screen due to the type of device you are using to access the store, as well as its settings and configuration.

We do not guarantee that the appearance or quality of the products or services you have purchased will meet your expectations or will be identical to what is displayed or rendered in our online stores. All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to withdraw a product from sale at any time and may limit the quantities of products offered to any person, geographical region, or jurisdiction on a case-by-case basis.

ARTICLE 3 - ORDERS

When you place an order, you make an offer to purchase. Novaplaque reserves the right to accept or reject your order, for any reason, at its discretion. Your order is considered accepted only after written confirmation from Novaplaque. We must receive and process your payment before your order is validated. Please carefully review your order before submitting it, as Novaplaque may not be able to accept cancellation requests once the order has been confirmed. In case of refusal, modification, or cancellation of your order, we will attempt to contact you using the email, billing address, and/or phone number provided during the order.

Your purchases are subject to the return or exchange conditions in accordance with our Refund Policy here. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

ARTICLE 4 - PRICES AND BILLING

Prices, discounts, and promotions may be subject to change without notice. The price charged for a product or service will be the one in effect at the time of the order and will be indicated in the confirmation email of your order. Unless otherwise explicitly stated, the prices displayed do not include taxes, shipping fees, preparation fees, customs duties, or import charges.

Prices displayed in our online stores may differ from those offered in our physical stores or on other online platforms operated by third parties. From time to time, we may offer promotions on our Services that could affect prices, which are governed by separate terms from these Terms. In case of conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can finalize your transactions and contact you if necessary.

You represent and warrant that: (i) your credit card information is accurate, correct, and complete; (ii) you are authorized to use this card for the purchase; (iii) the charges will be honored by your card issuer; and (iv) you will pay the charges at the displayed prices, including shipping and processing fees, and all applicable taxes.

ARTICLE 5 - SHIPPING AND DELIVERY

We cannot be held responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We disclaim responsibility for delays caused by carriers, customs, or any event beyond our control. Once the products are handed over to the carrier, ownership and the risk of loss transfer to you.

ARTICLE 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, names, texts, displays, images, graphics, product reviews, videos, and audio content, as well as their design, selection, and arrangement, are the exclusive property of Novaplaque, its affiliates, or its licensors. They are protected by U.S. and foreign patent, copyright, and intellectual property laws.

These Terms permit you to use the Services solely for personal, non-commercial purposes. You are not authorized to reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as explicitly stated in these Terms, nothing in these Terms grants you any license or other rights to any patent, trademark, copyright, or other intellectual property of Novaplaque, Shopify, or any third party. Any unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Novaplaque.

The names, logos, product and service names, designs, and slogans of Novaplaque are trademarks of Novaplaque, its affiliates, or its licensors. You may not use them without Novaplaque's prior written consent. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.

ARTICLE 7 - OPTIONAL TOOLS

You may be required to use third-party customer tools as part of the Services, tools that we do not monitor and over which we have no control or ability to contribute.

You acknowledge and agree that we provide access to these tools "as is" and "as available", without warranty, declaration, or condition of any kind, and without approval from us. We disclaim any responsibility arising from or related to your use of third-party optional tools.

The use of optional tools offered on the site is at your own risk and discretion. You are responsible for ensuring that you are aware of and agree to the applicable terms of use for these tools, as defined by the third-party providers.

We may also, in the future, offer new features via the Services (including the availability of new tools and resources). These new features will be considered part of the Services and will be subject to these Terms of Use.