Shipping Policy

At Novaplaque, we prepare and ship orders as quickly as possible.

Processing Time

Orders are usually processed within 1 to 3 business days after payment confirmation. During periods of high demand, this timeframe may be slightly extended.

Delivery Time

Delivery times vary based on the destination and the carrier selected during checkout. The times displayed during checkout are provided as estimates.

Shipping Costs

Shipping fees are calculated at checkout and displayed before final order confirmation.

Order Tracking

When a tracking number is available, it will be provided to the customer via email after the order has been shipped.

Delivery Delays

Novaplaque is not responsible for delays caused by the carrier, customs, peak periods, or any events beyond our control.

Delivery Address

The customer is responsible for providing a complete and accurate delivery address when placing the order. Novaplaque will not be held responsible for lost, delayed, or returned packages due to an incorrect or incomplete address.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at the following address: contact@novaplaque.ca We will investigate the situation with the carrier to find an appropriate solution.

Contact

For any questions regarding the delivery of your order, you can email us at: contact@novaplaque.ca